Nationwide carrier gets partner for installs and maintenance, with tiered SLA
You are a nationwide carrier needing a field service provider to perform ongoing installations and maintenance across the US. This also includes ad hoc project deployments that need to be handled as they arise, as well as tiered service levels for both installation and maintenance including four hour mean time to repair (MTTR)
You partner with Onepath to utilize data analytics to evaluate quantity and location of spare equipment and implement customer-specific inventory management. They leverage historical repair rates / dispatch volume to build a capacity model and build a menu of order types based on product and SLA requirements. Onepath then develops customized reporting to provide real-time performance and SLA compliance.
What are the results? 99% original appointments met, 95% on-time arrival, and 95% SLA compliance.