The Way We Work Is Evolving
How do you make your hybrid workforce work for you?
Hybrid working environments require two things: flexibility and reliability. When making the transition, 1Path helps organizations take a strategic approach – from internet connectivity and the cloud, to your people and processes.
WHAT MAKES OUR TEAM BEST IN CLASS
BUSINESS PROCESS OUTSOURCING (BPO)
Struggling to recruit the right people? Is your team stretched thin with their daily responsibilities? Your culture and core values are KPI’s that matter to us. By outsourcing specific business processes to 1Path, our team helps your team fill in the gaps.
- After-hours Answering Service
- Lead Qualification
- Line-of-business Application Support
- Whitelabeled Customer Support
HOW ARE COMPANIES ADAPTING TO HYBRID WORK?
Hybrid work has been a difficult transition for many businesses in the past decade plus. Traditional technology and workforce management styles don’t always provide the same level of oversight & quality control over the customer and/or employee experience. On top of that, with today’s cyber security landscape, keeping your employees and sensitive data safe has to be a top priority.
Speak with an advisor
We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.
[WEBINAR] KPI's For Your Call Center
For organizations who already have a service desk, when’s the last time you evaluated the experience?
From handling incidents/requests and interacting with customers, to having basic troubleshooting knowledge of Office and RDS/Citrix/VDI, what key performance indicators (KPIs) should you implement to best evaluate your service desk?
Your organization needs to be protected by specialized IT engineers who will react quickly. 1Path’s Service Desk gives you a competitive advantage, from the ability to process data to a dedicated Client Experience team.
- Call support: a friendly voice and branded script
- Workstation support: from troubleshooting hardware to M365 answers
- Active Directory support: user management, password resets, etc.
- Network support: connectivity help and WiFi setup
- Server support: RDS/Citrix/VDI connections