5 Information Technology Training Topics for Employees  

 In today’s technological world, businesses rely heavily on their technology infrastructure to operate efficiently. However, even the most robust systems can be undermined by a lack of user understanding or missteps in operation. This underscores the importance of prioritizing user education alongside system optimization. 

IT errors can multiply without proper training, creating operational inefficiencies and workplace frustrations. But what does “proper training” entail, and how can you ensure your employees have it? We’ve identified five essential IT training topics every organization should prioritize to simplify this process. 

1. Basic IT Hygiene 

Fundamental IT knowledge is essential for all employees. For example, team members frequently using projectors should know how to power them on and troubleshoot basic issues. Similarly, if an AV tool is critical for their role, they should be familiar with its advanced features. Moreover, employees need to understand that technology isn’t foolproof—keeping backups and maintaining written copies of critical documents can save the day. 

IT knowledge requirements vary by role, but every employee should be equipped to manage the tools they use daily and know the first steps to take when technology misbehaves. 

2. Knowing When and How to Ask for Help 

Surprisingly, many employees don’t know how to seek IT support effectively. Some may not have your help desk’s contact information, while others hesitate to ask for help, opting to solve problems independently. While initiative is commendable, wasting hours on a fix can be counterproductive. Employees need to understand that seeking expert assistance isn’t a sign of failure—it’s a strategic use of resources. 

3. Incident and Breach Reporting 

Reporting a breach can be intimidating, especially when employees fear they’re at fault. However, failure to report can have catastrophic consequences. If a company is aware of a breach, it can mitigate the damage. If it remains uninformed, attackers have free rein. 

Establishing a clear, accessible reporting process is critical, but employees must be trained to use it. Prevention is even better, which is why cybersecurity awareness is non-negotiable. 

4. Information Technology Security 

Spotting threats is as important as reporting them. Employees should be familiar with basic cybersecurity concepts like phishing, ransomware, and robust password practices. Regular  security awareness training and testing are vital to reinforce these skills and minimize risk. Without this, employees are vulnerable to social engineering attacks—one successful attempt could compromise your entire organization. 

5. Sharing IT Knowledge with Others

Teaching is a powerful way to solidify knowledge. Employees who can explain cybersecurity protocols, breach reporting, or IT operations to colleagues demonstrate a deep understanding of these topics. Moreover, sharing knowledge helps bring other team members up to speed while revealing and addressing any gaps in the trainer’s own understanding. 

Build a Culture of IT Maturity

Employees who are well-trained in IT are more likely to embrace new technologies and security measures. These five training topics form the foundation for a mature IT culture. If your company hasn’t yet implemented policies to educate employees, now is the time. Without a knowledgeable workforce, even the best technology can’t save a business from stagnation and decline.