When Did Business Casual Start Including Sweatpants?

Tech support collaboration communication tools for employees

It was becoming commonplace in countries like around the world. As the sophistication of workplace technology soared, the need to be in a physical office sank. Granted, you would no longer have your daily chats with Susan from accounting around the coffee machine about which of her grandchildren had come in third place at which sporting event, but this was something you were willing to sacrifice in order to work from the comfort of your home – spending those 15 minute breaks with your laundry machine, not Susan.

     Exciting idea, right – A slow move from the company office, to the home office, tackling technological issues as they arose? Well. COVID-19 had other plans. Catastrophic, mind-blowing, and world-spinning plans. Suddenly, the topic of a full work from home employee-base was no longer something that happened in Japan and Sweden….it happened here, in the USA. Today. Get out your brown boxes boys and start packing up your desks.

     But while others scrambled to find a workspace in their homes, away from barking dogs and children in ever need of peanut butter and jelly sandwiches, still others were working to get ahead of the undoubtable tech issues that were going to arise. Where were you planning on keeping your on-prem tech? In the guest room? In the linen closet? No. When thousands of hard-wired phone systems, web faxes, call center infrastructure, and on premises hardware got sent packing, your options suddenly turned into this:

Your five-generation old Iphone with a cracked screen and a home button that perpetually sticks.

That’s where the cloud came in. No physical infrastructure meant no need to make the teenagers share a bedroom to free up space. DID, voicemail, local and long-distance calling, mobile applications, desktop client and soft phone services, web fax, e-mail chat and channel queues, Geo and rule-based routing – the list is endless – became fully available for the home worker.

Where this process might have taken months to fully implement in the past, companies were now speeding up this initiative at the speed of, well, companies that recognize the cost of down time. Some MSPs promised 2-3 day deployment, with full infrastructure buildouts taking under 30 days.

With the tech needed to run these call centers and unified communication initiatives now living in the cloud, the security of the data increased exponentially. Just as taking a baseball bat to your laptop isn’t going to erase that therapeutic e-mail you accidently actually sent to your boss, floods, hurricanes and natural disasters no longer had any power. Your SLA just shot up to 99.99999%.

Why would any company ever go back to the outdated, and frankly dangerous means of data storage and telephone systems? Simple answer: They won’t.

     It may seem like these days of a raging pandemic will never end, but they will (knocking on every bit of wood within reach of my desk) and when that time comes it will be up to our companies to decide what the new landscape of the office looks like. But cloud-based telephone communication systems are here to stay, and for work from home individuals, they are here to stay fast. No matter the company or installation size, there will never be a time when a room full of hard wired desk phones is more valuable than a simple mobile app that allows the user to manage voicemail’s reroute calls, see if a contact is busy before placing a call and more.

1Paths Cloud PBX

The future is here friends! Now, if I could just locate my front door….

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