BUSINESS PROCESS OUTSOURCING
Flexible & Scalable White-Label Support Resources
WHAT DOES IT MEAN TO OUTSOURCE YOUR BUSINESS PROCESSES?
Partnering with a business process outsourcing (BPO) provider like 1Path enables you to focus on your core business while our team supports various gaps in your business. From white labeled end-user phone support, after-hours customer service, returns processing, and more, 1Path helps you navigate your everyday processes with confidence.
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Live Agents
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Client Support
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First-Call Resolution Rate
WHAT MAKES OUR TEAM BEST IN CLASS
COST-EFFICIENCY
COST-EFFICIENCY
Outsourcing IT support saves organizations from having to invest in employee retention and developing an internal department. Rely on 1Path's nationwide network of engineers and technology specialists.
IMPROVED CX
IMPROVED CX
To stay competitive today, you need customers who are genuinely satisfied. That's why our support team represents your brand faithfully, ensuring a high rate of first call resolutions with customizable scripts and advanced call analytics.
DEPTH OF RESOURCES
DEPTH OF RESOURCES
At 1Path it's our mission to stay ahead of the latest technology developments, trends, and vulnerabilities. Our team includes industry and solution-specific experts, granting instant access to the technical resources you need to achieve core projects.
PROJECT vs. LONG-TERM: BUSINESS PROCESS OUTSOURCING
When there’s more to do than you’re staffed for, 1Path offers Project Based BPO to help augment your team’s capacity.
- Short-term (6-12 Months) projects like post-acquisition integration support
- Customizable metrics and deliverables that help make better informed decisions
- After-hour support during office re-locations and expansions
1Path’s Long Term BPO offers fully outsourced services branded as your business delivering seamless interactions for your end-clients.
- Outsourced customer service like our 24×7 call center
- Call log & routing like your own administrative assistant
- Monthly performance reports & KPI/SLO agreements
Speak with an advisor
We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.
CLIENT SPOTLIGHT
"After our exchange server was compromised, 1Path was integral in helping us setup threat detection. Very professional, they provided a quality service and we're thrilled with the work they did."
"Great if you're looking for an IT partner w/healthcare industry experience. We have a number of compliance standards we need to adhere to so 1Path's team makes sure our policies and workflows are compliant. They also monitor our network and we subscribe to secured so we have monthly phishing tests to employees and training. Great experience for the years we've been with them."
"When you are used to doing transactions face to face and suddenly cannot, it shocks your whole business process. We were fortunate to partner with 1Path to address these issues and keep business moving forward."
"Kept us in the loop as progress was made on our new server setup. They verified all was as needed, assisted with required changes, and continued to follow-up until our server was completely functional."
"Excellent planning, service and support with our server migration to cloud."
"They did a fantastic job with getting our server host replacement in place and quickly sorting out some minor licensing issues that popped up after the move."
"Our Microsoft 365 migration project was completed ahead of initial timeline without any issues, so we are very satisfied."
"Final product/version gave us everything we needed to replace the original Spark process. Great attention was give to every detail including final testing. It was a pleasure working with the entire Software Development team."
"The team was awesome and organized. Most definitely patient with us for missing meetings. They had great follow thru with completing task and making sure we completed our task."
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ADDITIONAL RESOURCES
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