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TIER-1 SERVICE DESK

A Consistent & Efficient First Line Of Support

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WHAT DOES IT MEAN TO PARTNER WITH A SERVICE DESK PROVIDER?

When your end-users call, email, or send a chat in for IT support, do they get the same quick and painless experience every time? 1Path’s Central Service Desk augments your existing IT staff with highly available tier-1 resources so they can prioritize attention towards more business-critical issues.

0 %
Live Agents
0 x7
Client Support
0 %
First-Call Resolution Rate

WHAT MAKES OUR TEAM BEST IN CLASS

TRIAGE & CALL
ROUTING

TRIAGE & CALL
ROUTING

For the other 50% of tickets that aren't resolved upon that first call, our teams will triage the issue and route the ticket to the appropriate resources on your team based on severity.

Call Tracking Analytics

Call Tracking Analytics

Access to our advanced call-tracking analytics helps you manage your team’s performance.

GDPR & HIPAA Compliant

GDPR & HIPAA Compliant

1Path’s Service Desk is HIPAA and GDPR compliant, ensuring your customer’s data and your brand’s reputation is well protected.

THE 1PATH DIFFERENCE

When your employees call in for IT support, they’re often feeling inconvenienced already so being able to quickly acknowledge and ensure that end-user knows their issue is being resolved immediately or at least being escalated is key. With 1Path’s tier-1 service desk support, you can provide users with a consistent and efficient support experience, every time.

Our best-in-class SLAs include:

  • 24x7x365 Live Agent Support
  • 50% First Call Resolution
  • <60-Second Call Wait-Times
  • Quarterly Business Reviews

Speak with an advisor

We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.

GET STARTED

CLIENT SPOTLIGHT​

"After our exchange server was compromised, 1Path was integral in helping us setup threat detection. Very professional, they provided a quality service and we're thrilled with the work they did."
Sara K.
Sara K.1Path Client
"Great if you're looking for an IT partner w/healthcare industry experience. We have a number of compliance standards we need to adhere to so 1Path's team makes sure our policies and workflows are compliant. They also monitor our network and we subscribe to secured so we have monthly phishing tests to employees and training. Great experience for the years we've been with them."
Leah S.
Leah S.1Path Client
"When you are used to doing transactions face to face and suddenly cannot, it shocks your whole business process. We were fortunate to partner with 1Path to address these issues and keep business moving forward."
Kathye V.
Kathye V.1Path Client
"Kept us in the loop as progress was made on our new server setup. They verified all was as needed, assisted with required changes, and continued to follow-up until our server was completely functional."
Alvin E.
Alvin E.1Path Client
"Excellent planning, service and support with our server migration to cloud."
Zuriel R.
Zuriel R.1Path Client
"They did a fantastic job with getting our server host replacement in place and quickly sorting out some minor licensing issues that popped up after the move."
Jay C.
Jay C.1Path Client
"Our Microsoft 365 migration project was completed ahead of initial timeline without any issues, so we are very satisfied."
Andy J.
Andy J.1Path Client
"Final product/version gave us everything we needed to replace the original Spark process. Great attention was give to every detail including final testing. It was a pleasure working with the entire Software Development team."
John K.
John K.1Path Client
"The team was awesome and organized. Most definitely patient with us for missing meetings. They had great follow thru with completing task and making sure we completed our task."
LaShon S.
LaShon S.1Path Client
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1Path isn’t simply an IT provider; we’re an end-to-end technology partner, and we’re invested in your company’s goals and growth. Contact us today to see how we can help alleviate your technology frustrations.

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