TIER-1 SERVICE DESK
A Consistent & Efficient First Line Of Support
WHAT DOES IT MEAN TO PARTNER WITH A SERVICE DESK PROVIDER?
When your end-users call, email, or send a chat in for IT support, do they get the same quick and painless experience every time? 1Path’s Central Service Desk augments your existing IT staff with highly available tier-1 resources so they can prioritize attention towards more business-critical issues.
WHAT MAKES OUR TEAM BEST IN CLASS
THE 1PATH DIFFERENCE
When your employees call in for IT support, they’re often feeling inconvenienced already so being able to quickly acknowledge and ensure that end-user knows their issue is being resolved immediately or at least being escalated is key. With 1Path’s tier-1 service desk support, you can provide users with a consistent and efficient support experience, every time.
Our best-in-class SLAs include:
- 24x7x365 Live Agent Support
- 50% First Call Resolution
- <60-Second Call Wait-Times
- Quarterly Business Reviews
Speak with an advisor
We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.