Business Process Outsourcing (BPO)

WHAT DOES IT MEAN TO OUTSOURCE YOUR BUSINESS PROCESSES?

Partnering with a business process outsourcing (BPO) provider like 1Path enables you to focus on your core business while our team supports various aspects of your technology infrastructure. From white-labeled customer call-in support, device configuration, systems monitoring, and more, 1Path helps you navigate your internal processes with confidence.

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Client Support

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WHAT MAKES OUR TEAM BEST IN CLASS

COST-EFFICIENCY

Outsourcing IT support saves organizations from having to invest in employee retention and developing an internal department. Rely on 1Path's nationwide network of engineers and technology specialists.

IMPROVED CX

To stay competitive today, you need customers who are genuinely satisfied. That's why our support team represents your brand faithfully, ensuring a high rate of first call resolutions with customizable scripts and advanced call analytics.

DEPTH OF RESOURCES

At 1Path it's our mission to stay ahead of the latest technology developments, trends, and vulnerabilities. Our team includes industry and solution-specific experts, granting instant access to the technical resources you need to achieve core projects.

PROJECT vs. LONG-TERM: BUSINESS PROCESS OUTSOURCING

When there’s more to do than you’re staffed for, 1Path offers Project Based BPO to help augment your team’s capacity.

Short-term (6-12 Months) projects like post-acquisition integration support
Customizable metrics and deliverables that help make better informed decisions
After-hour support during office re-locations and expansions

1Path’s Long Term BPO offers fully outsourced services branded as your business delivering seamless interactions for your end-clients.

Outsourced customer service like our 24×7 call center
Call log & routing like your own administrative assistant
Monthly performance reports & KPI/SLO agreements

Speak with an advisor

We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.

CLIENT SPOTLIGHT

"After our exchange server was compromised, 1Path was integral in helping us setup threat detection. Very professional, they provided a quality service and we're thrilled with the work they did."

"Great if you're looking for an IT partner w/healthcare industry experience. We have a number of compliance standards we need to adhere to so 1Path's team makes sure our policies and workflows are compliant. They also monitor our network and we subscribe to secured so we have monthly phishing tests to employees and training. Great experience for the years we've been with them."

"When you are used to doing transactions face to face and suddenly cannot, it shocks your whole business process. We were fortunate to partner with 1Path to address these issues and keep business moving forward."

[WEBINAR] KPI's For Your Call Center

For organizations who already have a service desk, when’s the last time you evaluated the experience?

From handling incidents/requests and interacting with customers, to having basic troubleshooting knowledge of Office and RDS/Citrix/VDI, what key performance indicators (KPIs) should you implement to best evaluate your service desk?

Your organization needs to be protected by specialized IT engineers who will react quickly. 1Path’s Service Desk gives you a competitive advantage, from the ability to process data to a dedicated Client Experience team.

Call support: a friendly voice and branded script
Workstation support: from troubleshooting hardware to M365 answers
Active Directory support: user management, password resets, etc.
Network support: connectivity help and WiFi setup
Server support: RDS/Citrix/VDI connections

WHAT DOES IT MEAN TO OUTSOURCE YOUR BUSINESS PROCESSES?