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BUSINESS PROCESS OUTSOURCING

Flexible & Scalable White-Label Support Resources

WHAT DOES IT MEAN TO OUTSOURCE YOUR BUSINESS PROCESSES?

Partnering with a business process outsourcing (BPO) provider like 1Path enables you to focus on your core business while our team supports various gaps in your business. From white labeled end-user phone support, after-hours customer service, returns processing, and more, 1Path helps you navigate your everyday processes with confidence.

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Live Agents
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Client Support
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First-Call Resolution Rate

WHAT MAKES OUR TEAM BEST IN CLASS

COST-EFFICIENCY

COST-EFFICIENCY

Outsourcing IT support saves organizations from having to invest in employee retention and developing an internal department. Rely on 1Path's nationwide network of engineers and technology specialists.

IMPROVED CX

IMPROVED CX

To stay competitive today, you need customers who are genuinely satisfied. That's why our support team represents your brand faithfully, ensuring a high rate of first call resolutions with customizable scripts and advanced call analytics.

DEPTH OF RESOURCES

DEPTH OF RESOURCES

At 1Path it's our mission to stay ahead of the latest technology developments, trends, and vulnerabilities. Our team includes industry and solution-specific experts, granting instant access to the technical resources you need to achieve core projects.

PROJECT vs. LONG-TERM: BUSINESS PROCESS OUTSOURCING

When there’s more to do than you’re staffed for, 1Path offers Project Based BPO to help augment your team’s capacity.

  • Short-term (6-12 Months) projects like post-acquisition integration support
  • Customizable metrics and deliverables that help make better informed decisions
  • After-hour support during office re-locations and expansions

1Path’s Long Term BPO offers fully outsourced services branded as your business delivering seamless interactions for your end-clients.

  • Outsourced customer service like our 24×7 call center
  • Call log & routing like your own administrative assistant
  • Monthly performance reports & KPI/SLO agreements

Speak with an advisor

We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.

CLIENT SPOTLIGHT​

ADDITIONAL RESOURCES​

Business Process Outsourcing (BPO).
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NAVIGATE TECHNOLOGY
WITH CONFIDENCE.
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