Sales: (877) 516-0218
General: (678) 695-5500

TIER-1 SERVICE DESK

A Consistent & Efficient First Line Of Support

WHAT DOES IT MEAN TO PARTNER WITH A SERVICE DESK PROVIDER?

When your end-users call, email, or send a chat in for IT support, do they get the same quick and painless experience every time? 1Path’s Central Service Desk augments your existing IT staff with highly available tier-1 resources so they can prioritize attention towards more business-critical issues.

0 %
Live Agents
0 x7
Client Support
0 %
First-Call Resolution Rate

WHAT MAKES OUR TEAM BEST IN CLASS

TRIAGE & CALL
ROUTING

TRIAGE & CALL
ROUTING

For the other 50% of tickets that aren't resolved upon that first call, our teams will triage the issue and route the ticket to the appropriate resources on your team based on severity.

Call Tracking Analytics

Call Tracking Analytics

Access to our advanced call-tracking analytics helps you manage your team’s performance.

GDPR & HIPAA Compliant

GDPR & HIPAA Compliant

1Path’s Service Desk is HIPAA and GDPR compliant, ensuring your customer’s data and your brand’s reputation is well protected.

THE 1PATH DIFFERENCE

When your employees call in for IT support, they’re often feeling inconvenienced already so being able to quickly acknowledge and ensure that end-user knows their issue is being resolved immediately or at least being escalated is key. With 1Path’s tier-1 service desk support, you can provide users with a consistent and efficient support experience, every time.

Our best-in-class SLAs include:

  • 24x7x365 Live Agent Support
  • 50% First Call Resolution
  • <60-Second Call Wait-Times
  • Quarterly Business Reviews

Speak with an advisor

We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.

CLIENT SPOTLIGHT​

ADDITIONAL RESOURCES​

Tier-1 Service Desk.
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WITH CONFIDENCE.
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