Central Service Desk

WHAT DOES IT MEAN TO PARTNER WITH A SERVICE DESK PROVIDER?

When your end-users call, email, or send a chat in for IT support, do they get the same quick and painless experience every time? 1Path’s Central Service Desk augments your existing IT staff with highly available tier-1 resources so they can prioritize attention towards more business-critical issues.

0 %

Live Agents

0 x7

Client Support

0 %

First-Call Resolution Rate

WHAT MAKES OUR TEAM BEST IN CLASS

TRIAGE & CALL
ROUTING

For the other 50% of tickets that aren't resolved upon that first call, our teams will triage the issue and route the ticket to the appropriate resources on your team based on severity.

Call Tracking Analytics

Access to our advanced call-tracking analytics helps you manage your team’s performance.

GDPR & HIPAA Compliant

1Path’s Service Desk is HIPAA and GDPR compliant, ensuring your customer’s data and your brand’s reputation is well protected.

CO-MANAGED IT SERVICE PLANS

1Path’s it-Ally plan provides 24×7 device monitoring, alerts, patches, maintenance checks, and quarterly reporting. All clients have the option to include managed updates, external vulnerability scans, web security, and Reactive Alert Remediation in their plans.

Does your company have an incident response plan or team?
Who handles IT issues when your team becomes overwhelmed?
Do you know what your team is doing to secure your infrastructure?
When is the last time you scanned for vulnerabilities?

Speak with an advisor

We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.

CLIENT SPOTLIGHT

"After our exchange server was compromised, 1Path was integral in helping us setup threat detection. Very professional, they provided a quality service and we're thrilled with the work they did."

"Great if you're looking for an IT partner w/healthcare industry experience. We have a number of compliance standards we need to adhere to so 1Path's team makes sure our policies and workflows are compliant. They also monitor our network and we subscribe to secured so we have monthly phishing tests to employees and training. Great experience for the years we've been with them."

"When you are used to doing transactions face to face and suddenly cannot, it shocks your whole business process. We were fortunate to partner with 1Path to address these issues and keep business moving forward."

[WEBINAR] KPI's For Your Call Center

For organizations who already have a service desk, when’s the last time you evaluated the experience?

From handling incidents/requests and interacting with customers, to having basic troubleshooting knowledge of Office and RDS/Citrix/VDI, what key performance indicators (KPIs) should you implement to best evaluate your service desk?

Your organization needs to be protected by specialized IT engineers who will react quickly. 1Path’s Service Desk gives you a competitive advantage, from the ability to process data to a dedicated Client Experience team.

Call support: a friendly voice and branded script
Workstation support: from troubleshooting hardware to M365 answers
Active Directory support: user management, password resets, etc.
Network support: connectivity help and WiFi setup
Server support: RDS/Citrix/VDI connections

WHAT DOES IT MEAN TO PARTNER WITH A SERVICE DESK PROVIDER?