WHAT DOES IT MEAN TO PARTNER WITH A SERVICE DESK PROVIDER?
When your end-users call, email, or send a chat in for IT support, do they get the same quick and painless experience every time? 1Path’s Central Service Desk augments your existing IT staff with highly available tier-1 resources so they can prioritize attention towards more business-critical issues.
WHAT MAKES OUR TEAM BEST IN CLASS
TRIAGE & CALL
ROUTING
TRIAGE & CALL
ROUTING
Call Tracking Analytics
Call Tracking Analytics
GDPR & HIPAA Compliant
GDPR & HIPAA Compliant
CLIENT SPOTLIGHT






Speak with an advisor
We will help outline your organization’s needs, goals, and project timeline. Expect a follow-up within 24 hours.
CO-MANAGED IT SERVICE PLANS
1Path’s it-Ally plan provides 24×7 device monitoring, alerts, patches, maintenance checks, and quarterly reporting. All clients have the option to include managed updates, external vulnerability scans, web security, and Reactive Alert Remediation in their plans.
- Does your company have an incident response plan or team?
- Who handles IT issues when your team becomes overwhelmed?
- Do you know what your team is doing to secure your infrastructure?
- When is the last time you scanned for vulnerabilities?
[WEBINAR] KPI's For Your Call Center
For organizations who already have a service desk, when’s the last time you evaluated the experience?
From handling incidents/requests and interacting with customers, to having basic troubleshooting knowledge of Office and RDS/Citrix/VDI, what key performance indicators (KPIs) should you implement to best evaluate your service desk?
Your organization needs to be protected by specialized IT engineers who will react quickly. 1Path’s Service Desk gives you a competitive advantage, from the ability to process data to a dedicated Client Experience team.
- Call support: a friendly voice and branded script
- Workstation support: from troubleshooting hardware to M365 answers
- Active Directory support: user management, password resets, etc.
- Network support: connectivity help and WiFi setup
- Server support: RDS/Citrix/VDI connections