Compulsory shift in IT support from long-time provider leads to long-term stability
A mid-size manufacturing company that creates displays for trade shows, has just had their long-standing IT director announce she is retiring. She is an established member of their organization and has a wide array of responsibilities.
Three weeks before the IT director was set to retire, we were called in to take over their IT Support.
The onboarding process was not easy. It was a balancing act between completely learning her role and the company’s environment in order to fully support them and ensure the company that the transition would be smooth and expectations would be fulfilled.
The IT director left a binder of passwords and IP addresses written on paper, in cursive, with no formal organization or structure in place. None of the credentials for their devices worked, so we had to reset and reload every device and fix their server, repairing the mismanagement that had previously been established.
The business is not only running smoothly, but it’s running correctly, with proper documentation in place. The opportunity allowed us to demonstrate our values and potential to a customer that went from seeing us an occasional resource to a trusted IT support provider.